Supplier Terms & Conditions

Introduction

Effective Date: 2026.10.10 These Supplier Terms & Conditions (“Terms”) govern your use of Kelin services, website, applications and related platforms operated by Kelin (“Kelin”, “we”, “us” or “our”). By submitting a Supplier application, accepting the Supplier Terms & Conditions, or participating in the Kelin Supplier Network where these Terms have been validly presented and accepted, the Supplier acknowledges the applicable obligations. Supplier acceptance records may include the Terms version, acceptance date and time, account identifier and other relevant audit information.

Kelin's Role and Scope of Services

Kelin operates a service coordination platform that helps customers access and coordinate services through a network of independent Suppliers. Kelin may facilitate service requests, Supplier matching, quotations, communication, scheduling, customer payment collection, payment administration, Supplier settlements, customer support and complaint handling. Kelin may also provide selected services directly where applicable. For services arranged through Kelin, customers are required to make payments to Kelin using the payment methods made available by Kelin, unless Kelin expressly authorizes another arrangement. Kelin administers the applicable Supplier settlement after the service and transaction have been completed and reconciled, in accordance with these Terms and the applicable Supplier Fee Schedule. When an independent Supplier accepts a request, the Supplier is responsible for delivering the agreed underlying service. Kelin remains responsible for the coordination, payment administration and support services that Kelin itself provides, subject to applicable law and the relevant agreements.

Independent Supplier Status

Suppliers participate in the Kelin network as independent businesses, professionals or service providers. They are not employees, agents or representatives of Kelin unless a separate written agreement expressly provides otherwise. Subject to the agreed service requirements and applicable law, Suppliers control how they perform their services, including their working methods, tools, equipment and personnel. Nothing in these Terms is intended to create an employment relationship, partnership or agency relationship where one does not legally exist.

Supplier Eligibility and Registration

Suppliers must provide accurate, complete and current personal, business, contact, service and payment information during registration and throughout their participation in Kelin. Suppliers must keep their profiles, availability, service areas and offered services up to date and promptly notify Kelin of material changes. Suppliers must not register using false identities, misleading business information, unauthorized documents or another person's credentials. Kelin may request additional information or verification before approving a Supplier or assigning services.

Supplier Profiles and Service Listings

Suppliers are responsible for ensuring that their profiles and service listings accurately represent the services they can provide. Service descriptions, pricing information, service areas, availability, qualifications and other claims must be truthful and not misleading. Kelin may review, format, correct or restrict Supplier listings to maintain consistency, customer understanding, platform integrity and applicable compliance requirements. Suppliers must not advertise or accept work that they cannot lawfully or competently perform.

Qualifications, Training and Experience

Suppliers must possess and maintain the qualifications, training, competence and experience reasonably required for the services they offer. Where requested, Suppliers must provide supporting evidence of their qualifications, certifications, experience or professional standing. Kelin may verify relevant information and restrict Supplier access to services where required evidence is missing, inaccurate, expired or inadequate. The applicable Supplier Verification Policy, once finalized and published, may establish additional verification requirements.

Professional Licences and Authorizations

Suppliers must obtain and maintain all registrations, licences, permits, approvals and professional authorizations required to perform the services they offer. Where applicable, Suppliers must provide the licence number, issuing authority, issue date, expiry date and supporting documents. Suppliers must notify Kelin promptly if a required licence expires, is suspended, is restricted or is revoked. A Supplier must not accept or perform a service requiring an authorization that the Supplier does not hold. Kelin may prevent assignment to regulated work until mandatory verification is completed. The Professional Licences Policy, once finalized, will provide further service-specific requirements.

Insurance and Risk Management

Suppliers must maintain insurance required by applicable law, licensing conditions, a written agreement or the relevant service requirements. Depending on the service, appropriate cover may include motor insurance, professional indemnity, public liability, workplace or other relevant insurance. Where required, Suppliers must provide evidence of valid insurance and notify Kelin of expiry, cancellation or material changes. Kelin may restrict assignments where mandatory insurance or other required risk controls are not maintained. The Insurance Policy, once finalized, will establish any additional service-specific requirements.

Accepting and Delivering Service Requests

Suppliers should accept requests only when they have the availability, resources, competence and legal authorization to complete the agreed service. Once a request is accepted, the Supplier must honour the confirmed scope, price, schedule and applicable service conditions unless a change is approved through the agreed process. Suppliers must keep request statuses accurate in the Kelin platform, communicate significant delays promptly and notify Kelin of issues that may affect completion. Suppliers must not mark a service as completed when it has not been completed in accordance with the agreed scope.

Service Quality, Safety and Professional Conduct

Suppliers must provide their services with reasonable care, skill, professionalism and courtesy, consistent with the nature of the service and applicable professional standards. Service quality may be assessed through customer feedback, ratings, complaints, verification checks and other reasonable quality-control measures. Suppliers must:

• Follow relevant safety procedures and applicable laws.
• Respect customers, their property, privacy and reasonable instructions.
• Use appropriate equipment and qualified personnel.
• Deliver the agreed scope of work.
• Communicate delays, risks or service limitations promptly.
• Leave work areas safe where the service involves visiting a customer's premises.
• Avoid making claims about qualifications, guarantees or outcomes that cannot be substantiated.

Pricing, Quotations and Changes to Scope

Suppliers must provide accurate and transparent pricing for the services offered through Kelin. Where a quotation is required, the Supplier must identify the service scope, price, relevant inclusions, expected schedule, additional charges and applicable conditions. Once a quotation has been approved, the Supplier must not introduce undisclosed charges or materially change the agreed scope or price without obtaining the required customer approval through Kelin. For services arranged through Kelin, customers must make payments to Kelin through the payment methods authorized by Kelin. Suppliers must not request or collect direct payments from customers for a Kelin-managed booking unless Kelin has expressly authorized the arrangement in writing. The total amount payable by the customer, including the Supplier's service amount, any applicable Kelin coordination fee and any separately applicable charges or taxes, must be disclosed through the relevant booking or quotation process before the customer confirms the transaction. Suppliers must not introduce additional charges or change the agreed service price without the required approval and proper recording through Kelin's authorized process. This requirement does not prevent reasonable direct communication needed to deliver an accepted service, provided material changes, additional charges and customer approvals are recorded through the applicable Kelin process.

Kelin Supplier Commission and Coordination Fees

Kelin may deduct an agreed Supplier commission from the amount payable to a Supplier for eligible services obtained through Kelin. The applicable commission rate, calculation basis and any promotional conditions must be disclosed through the Supplier Fee Schedule, a written agreement or the relevant transaction details before the Supplier accepts the applicable booking. Unless a different applicable rate has been expressly disclosed and agreed, the standard Supplier commission rate is 10% of the eligible Supplier service amount. Approved Founding Suppliers may receive a promotional rate of 5%. The applicable promotional period or eligible transaction limit must be confirmed in writing before the promotional rate applies. Category-specific rates may range from 5% to 20%, depending on the nature of the service and the level of coordination required. The actual rate applicable to each Supplier and service category must be communicated before the Supplier accepts the relevant booking. A rate must not be changed solely through undisclosed internal rules. Supplier commission is deducted from the amount payable to the Supplier in accordance with the agreed settlement process. It must not be deducted twice or imposed retrospectively on an already confirmed transaction contrary to the applicable agreement. Any customer-facing Kelin coordination fee is separate from the Supplier commission. Where such a fee applies, it must be disclosed to the customer before confirmation and must not be treated as an undisclosed deduction from the Supplier's agreed service amount. Any additional handling or payment-processing fee charged to a Supplier must have a disclosed and agreed basis in the applicable Supplier Fee Schedule or written agreement.

Commission Calculation, Deductions and Fee Changes

The Supplier Fee Schedule must define the eligible amount on which commission is calculated. Unless expressly included in the agreed schedule, separately itemized government charges, taxes collected on behalf of authorities, third-party charges and pass-through expenses should not automatically be treated as Supplier service earnings for commission purposes. The customer-facing Kelin coordination fee, if charged, is separate from the Supplier's commission arrangement and must be disclosed appropriately. Supplier commission must not be silently deducted twice or presented as an undisclosed additional customer charge. Changes to commission rates or other Supplier fees must be communicated in advance and apply prospectively in accordance with the approved agreement and applicable law. Previously confirmed transactions must not be subjected to unexpected retrospective fee changes. Customer payments received by Kelin are reconciled against the relevant booking and service transaction. The Supplier commission is calculated on the eligible Supplier service amount defined in the applicable Supplier Fee Schedule, rather than automatically on every amount paid by the customer. Any deduction from the Supplier's payout must have a basis in the applicable agreement, disclosed fee schedule, transaction adjustment or legal requirement, and must be reflected appropriately in the settlement statement. Supplier settlement statements should show, as applicable:

• Agreed gross Supplier service amount.
• Applicable Kelin commission or Supplier fee.
• Approved adjustments and other disclosed deductions.
• Applicable payment-processing or handling charges, where the Supplier has agreed to bear them.
• Applicable taxes or legally required deductions.
• Final net amount payable to the Supplier.

Payment Processing and Supplier Settlements

For service requests arranged through Kelin, customers must pay Kelin using the payment methods authorized by Kelin. Suppliers must not independently invoice or collect payment from customers for a Kelin-managed booking unless Kelin has expressly authorized the arrangement in writing. After the service has been completed and the relevant transaction has been reconciled, Kelin will calculate the amount payable to the Supplier based on the agreed Supplier service amount, less the applicable Supplier commission and any other deductions that have a disclosed and agreed basis or are legally required. Supplier settlement may depend on confirmation of service completion, receipt and clearance of the relevant customer payment, submission of required records and resolution of a genuine dispute concerning the transaction. Kelin will process undisputed Supplier settlements according to the settlement schedule communicated to the Supplier. The applicable schedule must state the expected payment period and the conditions that apply. A settlement may be temporarily delayed to the extent reasonably necessary to verify a transaction, reconcile a payment, investigate a genuine dispute or address a refund or chargeback, subject to the applicable agreement and law. An unrelated dispute should not automatically prevent payment of an otherwise undisputed amount where payment is due. Kelin will provide or make available settlement information showing, as applicable, the agreed gross Supplier service amount, the Supplier commission, other agreed deductions or adjustments, applicable taxes or legally required deductions, and the final net amount payable. Suppliers must maintain accurate bank and payment details and promptly notify Kelin of any change. Kelin may request verification of settlement details before issuing payment. Suppliers must report settlement discrepancies through the designated Kelin support or dispute process and provide relevant supporting records reasonably required to investigate the discrepancy.

Cancellations, Delays and No-Shows

Suppliers must notify Kelin promptly if they cannot attend or complete an accepted request. Cancellations, rescheduling, late arrivals, waiting time, no-shows and any related financial adjustments will be handled under the applicable Cancellation Policy and the conditions disclosed for the relevant transaction. Suppliers must record relevant status updates and supporting information accurately. Repeated unjustified cancellations, failure to attend, abandonment of accepted work or inaccurate completion records may lead to performance review, adjustment of eligibility for new requests, suspension or termination, subject to the applicable process. Any cancellation charge, penalty or compensation must have an agreed and disclosed basis. Where Kelin has collected a customer payment, any refund, cancellation-related adjustment or other financial consequence will be handled in accordance with the applicable Cancellation Policy, Refund Policy, transaction terms and applicable law. Any resulting adjustment to a Supplier's settlement must have a basis in the applicable disclosed policy or agreement and must be recorded appropriately. Suppliers must not independently promise, collect or issue a refund on Kelin's behalf unless authorized to do so.

Customer Communication and Platform Use

Suppliers must communicate professionally with customers and use Kelin's designated communication channels for bookings, scheduling, service changes and material transaction discussions where required. Important agreements, changes, customer approvals and service issues must be recorded through the applicable Kelin process so that the parties have an accurate transaction history. Direct communication outside the platform is permitted where reasonably necessary for service delivery or expressly authorized by Kelin, provided it does not undermine customer safety, privacy or required records. Suppliers must not intentionally move a transaction introduced through Kelin outside the platform for the purpose of avoiding agreed commissions, fees, transaction records or applicable safety and complaint procedures. This restriction concerns deliberate circumvention of Kelin-related transactions and is not intended to prohibit unrelated business relationships. The precise scope and duration of any post-introduction restriction must be confirmed by Sri Lankan legal counsel.

Confidentiality and Customer Information

Suppliers may receive customer or Kelin information only to the extent necessary for an authorized service or legitimate operational purpose. Suppliers must keep confidential information secure and must not disclose, sell, publish, copy or reuse it for unrelated purposes without a lawful basis or appropriate authorization. Suppliers must take reasonable precautions when handling customer contact details, addresses, identification documents, service records, financial details, health information or other sensitive information. These confidentiality obligations continue after a request is completed and after the Supplier relationship ends, subject to applicable law.

Data Protection and Security

Suppliers must handle personal data in accordance with applicable Sri Lankan data-protection law, Kelin's Privacy Policy and any relevant contractual data-handling requirements. Kelin may restrict access to customer information where necessary to protect users or comply with its legal and contractual responsibilities. Suppliers must:

• Use personal data only for the authorized service or other agreed lawful purpose.
• Collect only the information reasonably necessary for that purpose
• Keep customer information accurate and secure.
• Restrict access to authorized personnel.
• Not retain, reuse or disclose personal data beyond the permitted purpose.
• Take reasonable steps to protect devices, documents, accounts and systems.
• Delete or return information when it is no longer required, unless retention is legally required or otherwise lawfully permitted.
• Notify Kelin promptly of suspected unauthorized access, loss, disclosure or other personal-data incidents involving Kelin-related information.
• Cooperate with reasonable investigations and requests concerning data protection.

Prohibited Conduct

Suppliers must not engage in conduct that compromises customer safety, service integrity, platform security or the trustworthiness of the Kelin network. Following are include in Prohibited conduct and Violations may result in review, restriction, suspension or termination, subject to the applicable process and law.

• Fraud, deception or material misrepresentation.
• Forged or misleading verification documents.
• Unlicensed or unauthorized regulated services.
• Harassment, threats, discrimination or abusive conduct.
• Unsafe work or deliberate disregard of safety requirements.
• Misuse or unauthorized disclosure of customer information.
• Deliberate circumvention of agreed Kelin fees or required transaction records.
• Manipulation of ratings, reviews, request status or completion evidence.
• Unauthorized access to or misuse of Kelin accounts, systems or data.
• Collection of undisclosed fees from customers.
• Misrepresenting the Supplier as a Kelin employee or claiming authority to make commitments on behalf of Kelin without authorization.
• Other unlawful conduct connected with Kelin services.

Complaints, Reviews and Disputes

Suppliers must cooperate reasonably and in good faith with Kelin's handling of complaints and disputes concerning services arranged through the platform. Kelin may request relevant quotations, messages, documents, attendance information, service records or other evidence needed to investigate an issue. Where appropriate, the Supplier will have an opportunity to respond and provide relevant supporting information. Kelin may coordinate corrective action, further service, Supplier replacement, refund processing or other remedies within Kelin's role and authority, subject to the applicable service agreement, policies and law. Customer reviews and ratings may be used to assess service quality. Suppliers must not manipulate, threaten or improperly influence customers regarding reviews. Complaints, decisions and relevant remedies may be recorded for service improvement, audit and dispute-resolution purposes. The Complaints Handling Policy, Refund Policy and Dispute Resolution Policy, once finalized and made available, will provide further procedures. Kelin will handle enquiries and complaints relating to payments collected by Kelin for Kelin-managed bookings. Suppliers must cooperate reasonably with payment reconciliation, refund and chargeback investigations and provide relevant service records, communications, completion evidence or other supporting information when requested. Payment adjustments and settlement decisions must be handled in accordance with the applicable agreements, published policies and law.

Verification, Monitoring and Supplier Status

Kelin may review Supplier profiles, qualifications, licences, insurance, service history, customer feedback, complaints and relevant transaction records to maintain the integrity of the Supplier network. Suppliers must cooperate with reasonable verification requests and promptly report changes affecting their eligibility to perform a service. A verification status does not guarantee that every future service will be completed successfully. Suppliers remain responsible for maintaining their qualifications and delivering their services properly. Kelin may apply additional controls to services involving safety risks, regulated professional activity or specific legal requirements.

Suspension and Restricted Access

Kelin may temporarily restrict a Supplier's ability to receive or accept new requests where reasonably necessary because of following conditions where appropriate and permitted, Kelin will communicate the reason for the restriction and provide a process for the Supplier to respond, provide evidence or request a review. Suspension does not automatically cancel outstanding payment obligations, settlement records, confidentiality duties or lawful record-retention requirements. Conditions are,

• Expired, missing or invalid required verification.
• Safety or customer-protection concerns.
• Suspected fraud or serious misconduct.
• Material or repeated service failures.
• Unresolved transaction or payment irregularities.
• A material breach of these Terms or an applicable policy.
• A legal or regulatory requirement.

Supplier Account Deletion and Closure

A Supplier may submit an account-deletion request through the available Kelin process. Submission of a request does not immediately or automatically permanently delete the account. Deletion requests are subject to review by an authorized Kelin employee. Kelin may delay approval where an active request, incomplete service, unpaid amount, pending settlement, unresolved complaint, dispute, investigation or other outstanding obligation requires resolution. A Supplier must complete or resolve relevant accepted services, payments and other outstanding obligations before permanent Supplier account deletion can be approved, subject to applicable law. Where a person has both a Supplier Account and a Customer Account: The Supplier Account must be deleted first before the separate Customer Account can be deleted. Deleting the Supplier Account does not, by itself, mean the Customer Account has also been deleted. A separate Customer Account deletion request must be submitted if the person also wishes to delete that account. The Customer Account deletion request remains subject to its own review and outstanding-obligation checks. After approval, Kelin will delete or anonymise personal data that is no longer required for a lawful or legitimate purpose. Certain financial, settlement, verification, complaint, dispute, audit or legal records may be retained where required or permitted by applicable law. The Account & Data Deletion Policy and Privacy Policy provide additional information about this process.

Termination and Outstanding Obligations

Either Kelin or the Supplier may end their participation in the Supplier network in accordance with the applicable agreement and notice process. Kelin may suspend or terminate access more urgently where reasonably necessary to address serious safety concerns, fraud, unlawful activity, material breach or a legal requirement. Before or after termination, the parties must address relevant accepted work, outstanding settlements, refunds, disputes, required documents and other accrued obligations in accordance with their agreements and applicable law. Confidentiality, data-protection duties, lawful record-retention requirements and obligations arising before termination may continue to apply after the Supplier relationship ends.

Applicable Sri Lankan Law and Professional Compliance

Suppliers must comply with the Sri Lankan laws and regulatory requirements applicable to their business and the services they provide. These may include, where applicable, business registration, tax, consumer protection, data protection, occupational and customer safety, professional licensing, insurance and sector-specific requirements. Suppliers must not represent themselves as qualified, licensed or authorized to perform a service unless they hold the relevant qualification or authorization. For regulated services, only appropriately qualified and authorized Suppliers may perform the relevant professional work. Kelin's coordination role does not replace a required professional licence or authorization. The parties' respective legal responsibilities will be determined by the applicable law and relevant agreements. Nothing in these Terms excludes or restricts responsibility or a remedy that cannot lawfully be excluded or restricted.

Changes to These Terms and Related Policies

Kelin may update these Terms or relevant Supplier policies when reasonably necessary to reflect changes in services, operations, fees, technology, risk controls or applicable legal requirements. Material changes to Supplier commission, settlement or other commercial conditions must be communicated in accordance with the applicable agreement and law. A revised fee must not be applied retrospectively to an already confirmed transaction unless lawfully agreed. Where renewed acceptance is required, Kelin may request that the Supplier accept the updated document through the platform or another documented process. Suppliers are responsible for reviewing notices and applicable policy updates communicated through Kelin.