Submitting a request does not immediately or automatically delete an account. Kelin may verify your identity and review active services, unpaid amounts, pending settlements, complaints or disputes before approving permanent deletion.
Making a Booking
Customers may submit service requests through Kelin's available website, application or support channels. Customers should provide accurate service descriptions, dates, times, locations, contact information and relevant instructions.
Booking Confirmation
A submitted request is not necessarily a confirmed booking. Customers should rely on the confirmation communicated through the applicable Kelin process. Service availability may depend on Supplier availability, location, scheduling and the nature of the request.
Changes and Rescheduling
Customers should request changes as early as possible. Changes are subject to availability and any applicable terms or charges disclosed before confirmation.
Customer Cancellation
Customers may request cancellation through available account features or by contacting support@kelin.lk. Any cancellation deadline, fee or refund entitlement must be disclosed through the applicable service terms and must comply with applicable law.
Supplier Cancellation or Unavailability
If a confirmed service cannot be delivered because a Supplier is unavailable or another operational issue occurs, Kelin will communicate the issue and, where reasonably possible, discuss rescheduling, an alternative arrangement or an applicable refund.
Late Arrival and Missed Appointments
Customers should be available at the agreed time and location and provide working contact details. Any charges or restrictions for missed appointments, late cancellations or failure to provide access must be disclosed in advance and comply with applicable law.
Service Completion
Customers should report incomplete, delayed or materially different services to Kelin as soon as reasonably possible.
Contact
Kelin Support Team Email: support@kelin.lk Website: https://www.kelin.lk
Kelin (Pvt) Ltd · support@kelin.lk · https://www.kelin.lk