Managed dynamically through Kelin's Internal System.
Purpose
This Policy explains how customers can request deletion of their Kelin accounts and personal data.
In-App Deletion
Where the feature is available:
- Log in to your Kelin account.
- Open Profile.
- Navigate to Danger Zone.
- Select Delete Account.
- Enter DELETE when prompted.
- Complete any required identity or password verification
- Review the confirmation and submit the request.
Email Request
Send a request to support@kelin.lk using the email address associated with your account where possible. Subject: Account Deletion Request - [Your Name] Do not send passwords or unnecessary sensitive information.
Website Request
Visit https://www.kelin.lk/delete-account. If the page is unavailable, use the email method above.
Verification
Kelin may verify your identity before acting on a request to prevent unauthorized deletion.
Consequences of Deletion
Account deletion may remove access to your profile, saved preferences, booking history and account features. Customers should review active bookings, outstanding payments, refunds and package benefits before submitting a request.
Records That May Be Retained
Kelin may retain records where required or permitted for legal obligations, financial records, security, fraud prevention, disputes or legal claims. Retained information will continue to be handled in accordance with applicable law.
Processing
Kelin will handle requests within the applicable legal requirements. Completion may depend on verification, technical requirements and lawful retention obligations.
Contact
Kelin Support Team Email: support@kelin.lk Website: https://www.kelin.lk
Kelin (Pvt) Ltd · support@kelin.lk · https://www.kelin.lk