Managed dynamically through Kelin's Internal System.
Submitting a Complaint
Customers may submit a complaint to support@kelin.lk. Please include your name, contact details, relevant booking or transaction reference, a description of the issue, the date it occurred and supporting information where available.
Review Process
Kelin may review booking records, communications, payment information and relevant Supplier information. Additional information may be requested where reasonably necessary.
Possible Outcomes
Depending on the matter, Kelin may provide clarification, correct an error, arrange follow-up, review refund eligibility, address a Supplier concern or explain why a requested outcome cannot be provided.
Supplier-Related Complaints
Customers should contact Kelin about concerns relating to a Supplier coordinated through the platform. Kelin will assess the issue within its role and applicable obligations.
Privacy Complaints
Privacy concerns and personal-data requests may be sent to support@kelin.lk.
Escalation
Kelin will review complaints under its internal procedures and applicable law. Customers retain any external complaint, regulatory or legal remedies available under applicable law.
Contact
Kelin Support Team Email: support@kelin.lk Website: https://www.kelin.lk
Kelin (Pvt) Ltd · support@kelin.lk · https://www.kelin.lk