Managed dynamically through Kelin's Internal System.
Prices and Charges
Kelin will communicate applicable prices, service charges, membership fees, taxes and other amounts before the relevant transaction is confirmed, as applicable.
Payment Methods
Available payment methods will be displayed through the relevant Kelin checkout or service process. Payment processing may be provided by an authorized third party.
Memberships and Packages
Where memberships or packages are offered, their descriptions should identify the price, duration, included services or benefits, usage limits, expiry conditions and applicable additional charges. A membership or package does not guarantee a particular Supplier or appointment unless the relevant terms expressly provide otherwise.
Renewals and Expiry
Any recurring charge, automatic renewal, renewal date, cancellation deadline or expiry condition must be clearly disclosed before purchase. Customers should review their package terms and contact Kelin if they need clarification.
Failed or Duplicate Payments
Customers should report failed, duplicate or incorrect payments to support@kelin.lk with the relevant transaction reference. Kelin may coordinate with the payment provider to investigate the transaction.
Receipts and Financial Records
Kelin may provide payment confirmations, receipts or invoices through the available platform or communication channels. Relevant financial records may be retained as required or permitted by law
Refunds
Refunds are handled under the Kelin Refund Policy and the terms applicable to the relevant purchase.
Contact
Kelin Support Team Email: support@kelin.lk Website: https://www.kelin.lk
Kelin (Pvt) Ltd · support@kelin.lk · https://www.kelin.lk