Managed dynamically through Kelin's Internal System.
01. Purpose
Effective Date: [Insert effective date before publication] This Policy explains Supplier expectations when a Supplier cannot attend, must reschedule or cannot complete an accepted request.
02. Accepting Requests
Suppliers should accept requests only when they have the availability, competence, resources and authorizations required to deliver the agreed service.
03. Notice
If a Supplier cannot attend or expects a significant delay, the Supplier must notify Kelin promptly through the designated channel and provide accurate updated information.
04. Accurate Records
Suppliers must update service statuses accurately, provide reasonable supporting information when requested and never falsely report attendance or completion.
05. Customer Communication
Material changes must be communicated through the applicable Kelin process. Suppliers must not promise refunds or compensation on Kelin's behalf unless expressly authorized.
06. Financial Adjustments
Any cancellation charge, penalty, compensation or settlement adjustment must have a disclosed and agreed basis and comply with applicable law. Refunds and payout adjustments are handled under the relevant Customer Refund Policy, Supplier Terms and Fee Schedule.
07. Repeated Incidents and Exceptions
Repeated unjustified cancellations, no-shows, abandonment of accepted work or inaccurate records may result in review, assignment restrictions, suspension or termination under the applicable process and law. Suppliers should promptly report exceptional circumstances beyond their reasonable control.
08. Contact
For cancellation or urgent scheduling issues, use the designated Kelin support or Supplier communication channel.
Kelin (Pvt) Ltd · support@kelin.lk · https://www.kelin.lk