Managed dynamically through Kelin's Internal System.
01. Purpose
Effective Date: [Insert effective date before publication] This Policy explains payment collection and Supplier settlement for eligible services arranged through Kelin.
02. Customer Payment Collection
For Kelin-managed bookings, customers pay Kelin using the payment methods made available by Kelin unless Kelin expressly authorizes another arrangement. Suppliers must not independently collect customer payments for those bookings without authorization.
03. Settlement Eligibility
Settlement is considered after the relevant service is completed and the payment and transaction have been reconciled. Depending on the transaction, service records, customer approval, cleared payment or additional documentation may be required.
04. Standard and Promotional Commission
Unless a different applicable rate has been expressly communicated and agreed, the standard Supplier commission is 10% of the eligible Supplier service amount. Approved Founding Suppliers may receive a 5% promotional rate for the period or transaction limit confirmed in writing. Category-specific rates may range from 5% to 20%, but the exact applicable rate must be disclosed before acceptance of the relevant booking.
05. Commission Base and Other Deductions
Commission is calculated on the eligible Supplier service amount defined in the applicable Fee Schedule or written agreement. Separately itemized government charges, taxes collected on behalf of authorities, third-party charges and pass-through expenses are not automatically included unless expressly agreed. Other fees or deductions require a disclosed and agreed basis or a legal requirement. Customer-facing Kelin coordination fees are separate from Supplier commission.
06. Settlement Schedule
The Supplier settlement period and applicable conditions must be completed in the approved Supplier-specific Fee Schedule or written agreement before publication and use. Kelin will process eligible payouts according to the communicated schedule. No fixed payout deadline is created by this Policy unless specifically filled in and agreed.
07. Settlement Statements
Kelin will provide or make available relevant settlement information showing the agreed gross Supplier amount, commission, other agreed deductions or adjustments, legally required tax deductions and final net payout, as applicable.
08. Payment Details and Disputes
Suppliers must maintain accurate payout details and cooperate with verification. Report discrepancies through Kelin support. A genuinely disputed amount may be temporarily withheld where reasonably necessary and permitted by agreement and law; undisputed amounts are handled under the agreed schedule.
09. Fee Changes and Taxes
Changes to Supplier fees must be communicated in advance and applied prospectively under the applicable agreement and law. Previously confirmed transactions will not receive unexpected retrospective fee changes unless lawfully agreed. Each party remains responsible for its own tax obligations, subject to law.
10. Supplier-Specific Fee Record
Before a Supplier accepts relevant work, Kelin should document the Supplier's applicable service category, exact commission rate, promotional conditions if any, commission base, other agreed charges, settlement period and effective date in the Supplier Fee Schedule or written agreement.
11. Contact
For payment, fee or settlement questions, contact support@kelin.lk.
Kelin (Pvt) Ltd · support@kelin.lk · https://www.kelin.lk